Terms and Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern My Whey Supplements relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term 'My Whey Supplements' or 'us' or 'we' refers to the owner of the website whose registered office is: 22a Hatter Street, Bury St Edmunds, Suffolk, IP33 1NE. Our company registration number is: 14276563, Bury St Edmunds. The term 'you' refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

• The content of the pages of this website is for your general information and use only. It is subject to change without notice.
• This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties: [insert list of information].
• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services, or information available through this website meet your specific requirements.
• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
• All trademarks reproduced in this website which are not the property of, or licensed to, the operator is acknowledged on the website.
• Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
• From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
• Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland, and Wales.

Each of our products is sourced directly from the manufacturer, ensuring its authenticity and high-quality performance. These products are meticulously crafted, and we provide as much comprehensive detail as possible in our listings. Upon receipt of your product, we strongly encourage you to refer to the product packaging for a complete list of ingredients and usage instructions, which can vary from product to product. Understanding these details is essential for your convenience and safety. As always, we advise you to carefully read the label and follow the usage instructions provided with the product to ensure safe and appropriate use, products are taken solely at the customers own risk.

Delivery Policy

All orders are processed within 2-3 working days of receipt. Orders are not processed or shipped from Saturday 12pm through to Tuesday 11am, or Holidays.

If we are experiencing a high volume of orders deliveries may be delayed by a few days. If your order is likely to have a significant delay, we will contact you via phone or email.

FREE DELIVERY on orders over £150 UK Mainland only

FREE Click and Collect in store on all orders. 

Shipping rates and delivery estimates

Delivery charges for your order will be calculated by weight and applied at checkout.

2-5 KG          -     £6.95

5-10 KG        -     £7.36

10-15 KG      -     £10.27

Free delivery on orders over £150
Deliveries to UK and Mainland only

 

Damages

If in the event an item arrives damaged, please keep the product as it arrived and contact us via email on mywheysupplements@hotmail.com with pictures of the product and packaging, to start the refund or exchange process.

Incorrect Shipping Address and Refused Delivery

We make every attempt to validate the delivery address provided at checkout to ensure it is recognised as a valid address by Evri. If we cannot validate the address, we will contact you [the customer] to provide an updated address. If we cannot update the address the order will be cancelled and refunded.

My whey supplements are not held responsible if the customer provide the wrong delivery address and we cannot recover the package.  

Missing or Stolen shipments

If you didn't receive your order but the courier has reported it as delivered, please let us know as soon as possible on either:

Telephone: 01284 615739

Or

Email: mywheysupplements@hotmail.com

We will file a complaint with the courier and refund or replace your order when the investigation is complete.

Restrictions

Deliveries are restricted to UK and mainland only, if any orders are placed that fall outside the areas stated the order will be cancelled and refunded.